FAQ

Payment & Shipping

We accept all major credit and debit cards as well as PayPal, GooglePay and ApplePay.

The most important part of our job is making sure your new Parlux hairdryer gets to you as quickly as we possibly can. We work tirelessly to make sure that we ship all orders that are placed before 1:00pm the same working day, although this doesn’t include weekends. Don’t worry if you place your order after this time though, because we’ll still make sure that it’s sent out the next working day.

If you select Royal mail Tracked 24 delivery, in 95% of cases your new Parlux hairdryer will arrive the next working day. If you select the free standard delivery option, it will usually arrive within 2 days.

Don’t worry, Royal Mail will leave a card to let you know that they have attempted a delivery. You can simply re-arrange a delivery for a different day or collect it from the delivery office.

RETURNS & warranty

We’re sure you’re going to love your new Parlux hair dryer, but if you want to return it for a replacement or a refund, you can do so within fourteen days from the date of purchase. Please ensure that it is returned in the same condition that it arrived. Just include your order details and a note stating whether you would like an alternative item or a refund.

You can register your warranty at the following website:
https://www.hairtools.co.uk/content/9-parlux-warranty

In the unlikely event your hairdryer develops a fault within 12 months, just contact the UK distributors (info@hairtools.co.uk) or call them on 01924 466 999. They will require your order details and may ask for images of the hairdryer and will then resolve the problem quickly for you.

For a repair of a product that is outside of the warranty, you can contact the recommended repairer for further details and costs:

Parlux Repairs
11 Tilbrook Road
Southampton
SO15 4HN

email: hulmecolin@gmail.com

There’s a couple of simples steps to ensure the life of your hairdryer. Regularly check and clean the removable filter at the back of the hairdryer, and try to avoid wrapping the power cable around the hairdryer.

Product queries

The Parlux Digitalyon is the most powerful hair dryer in the range at 2400 watts. It creates a high velocity jet of air with 88 cubic metres per hour airflow.

The lightest professional hair dryer is the Parlux Digitalyon, weighing in at just 395 grams (not including the cable). Thanks to the innovative new digital motor, it is also the most powerful.

The smallest Parlux hairdryer in the range is the 3500 SuperCompact which measures just 17cm long by 20cm high. It’s perfect for those who want the smallest possible hairdryer without sacrificing power and is ideal for travelling.

Much of the Parlux range features ceramic and ionic technology which ensures smooth and frizz free results. The ceramic coating regulates the internal temperature and the ionic generator produces a focused stream of negatively charged ions which ensures the hair’s cuticle stays closed, leaving hair sleek and glossy.

Air Ionizer Tech can be found on both the Alyon and Digitalyon hair dryers. It is similar to the ceramic ionic systems on previous dryers in the range, but it produces a more concentrated and powerful flow of negative ions to reduce frizz even further.

Parlux have patented their revolutionary new Hair Free System (HFS) to ensure optimal longevity of your professional hair dryer. The coil sits behind the filter at the rear and traps any stray hairs that could get sucked in to the motor, slowing it down. To clean it, just remove the filter, pull out the red plug and discard any trapped hairs.

The Magic Sense diffuser is compatible with the 3200 dryer, as well as other hair dryers in the range.

All of the Parlux hairdryers that we sell are official UK stock and have a moulded 3 pin UK plug with a full warranty.

Parlux hair dryers are single voltage and are designed to be used on 220-240v. They are fine to use in Europe and other countries that operate on 220-240v, just remember to take an adaptor plug.